Withdrawal from the contact

Withdrawal from the contract

Consumers may withdraw from the agreement within a period of 14 days. The period stated in the first sentence commences on the day the agreement is executed, this being the day of:
– receiving the goods

Consumers may withdraw from the agreement by email, or via standard letter

Troutshop.eu – Jaroslav Petríček
Rázusova 7
921 01

The goods are to be returned complete, i.e. along with the delivered accessories and complete documentation, undamaged, clean, in the original packaging (if possible) and in the condition and value in which the goods have been received by the Purchaser.

Agreements for the purchase of consumables (cosmetics, drugstore items, etc.) may be withdrawn only if the consumables in question are returned by the Purchaser undamaged, unused and in the original packaging.

Consumers deciding to withdraw from the agreement in the given period are recommended by Troutshop to send the goods to Troutshop.eu address along with a cover letter incl. the reason for withdrawal (not necessary), reference number of the proof of purchase and number of bank account so that the case can be addressed without delay.

Consumers withdrawing from the agreement are refunded the entire amount paid for products, however, no later than within 14 days following the withdrawal, and with the use of the same method of payment as agreed in the agreement.

Consumers withdrawing from the agreement may as well be refunded the entire amount paid only after the goods are returned.


The goods I purchased are faulty – what should I do?
Return the goods, either personally or by post (with a cover letter), to our store Piešťany, Rázusova 7, Slovakia  within 14 days of their receipt.

What documents do I need in order to make a claim?
You will need the order number, and make sure to attach a cover letter detailing the nature of the defect and provide your contact details.

Do I need the product’s original packaging?
The original packaging is not necessary to make a claim, but it is advisable to use the original packaging when transferring the goods.